For evenko events at the Place Bell, tickets can be purchased by one of three ways:

• Online at: www.evenko.ca
• At the Place Bell Box Office :
  CLICK HERE for the schedule and address of the Place Bell box office

For Laval Rocket games, tickets can also be purchased by one of three ways:

• Online at: www.rocketlaval.com, www.placebell.ca or www.ticketmaster.ca
• At the Place Bell Box Office :
  CLICK HERE for the schedule and address of the Place Bell box office

If you don’t have a credit card, it’s possible to buy your tickets in person at the box office.

It’s also possible to get a prepaid credit card in some financial institutions or retail outlets. In such a case, make sure to correctly activate your card and to keep it until the date of your event.

A presale is an offer to make a purchase before the public on-sale. It’s an interesting opportunity to buy tickets.

To take advantage of the evenko presales and to become an evenko member, CLICK HERE. If a presale is available for the show that interests you, an email will be sent to you a few days before the scheduled on-sale date.

Several other types of presales can be offered for each show. The main presales are those offered to fan club members, by some credit card companies, and by the event promoters.

To take advantage of fan club presales, you must be a member of the artist’s fan club and visit the artist’s website to check if a presale will be offered to members.

Please note that only a limited quantity of our ticket inventory is available during presales. Thus, having access to a presale doesn’t guarantee having access to seats or to better seats.

Some artists offer VIP packages to their fans. Those packages vary from one show to another and don’t always include the same perks. For more details about VIP offers, you can visit your favourite artist’s website.

An email will be sent to you by those in charge of the package a few days before your event in order to provide more information on the package. If you wish to get more information about your package earlier, we invite you to visit the artist’s website and to communicate directly with their production team.

Generally, there is no minimum age to attend our events at the Place Bell. In a case where an age restriction is imposed, we indicate it on evenko.ca and you will be notified when you purchase tickets.

The minimum age to buy alcoholic drinks is 18. If you plan to have alcoholic drinks at the venue, please have in your possession two (2) valid pieces of identification and make sure to drink responsibly.

Children below the age of 24 months can enter Place Bell for free, but they must sit on the lap of the accompanying adult. Please note that if asked, you will have to show a piece of identification proving the age of the child.

From the age of 24 months, children must have a ticket in their possession and must sit in their own seat.

For more information, don’t hesitate to contact us by email or by phone at 1-855-634-4474.

If tickets sell quickly, this means that the event is very popular and that demand is high. A portion of tickets may have been sold during the presales. We invite you to read the Presales section to learn more.

Furthermore, with the new technologies, it’s possible to sell hundreds of tickets per minute, which means that the inventory of available tickets is gone quickly.

Being fans ourselves, we understand the desire to attend the shows of our idols. We invite you to check out our tips to maximize your chances to buy tickets.

In an on-sale context, when a client receives an offer of seats, our system temporarily blocks access to those seats to all other clients to prevent those seats from being sold to more than one fan. If the client decides not to accept the suggested selection or if the payment is refused, the seats that had been assigned to them will become available for purchase again.

Please note that there may possibly be ticket releases between the moment of the on-sale and the event. For more details on how ticket releases work, check out the “Ticket Release” section.

As an event approaches, the technical needs of the producers become more precise, which allows us to sell tickets that were originally not available for technical reasons. Furthermore, in the hours before an event, once the stage setup and the installation of the technical equipment are completed, evenko and the producers adjust the capacity and release new tickets, space permitting. Consequently, it’s possible that tickets closer to the stage will be available after your purchase. Be certain, though, that at the time you made your purchase, the best available tickets were those you have in your possession.

Please note that, as indicated in our purchase contract availablehere, there is no exchange or refund once a ticket has been purchased.

A venue fee is a fixed fee making it possible to cover the maintenance and repair costs of the amphitheatre such as renovations or restoration and upgrade work. It’s applicable on every purchased ticket.

A service fee relates to the service that is offered to you during the purchase of your tickets. This fee is billed by the intermediary who sells tickets to you in order to cover operating costs such as call centres, box offices, managing and maintaining the websites, etc. The service fee varies from one show to another and from one venue to another. It is applicable on every purchased ticket.

The handling fee is a fixed fee applicable once for the overall order, which makes it possible to cover the costs of printing and sending the tickets in the case of a mailing, the Internet connection fees and the costs associated with a secure delivery in the case of electronic tickets, and the printing and handling of the tickets in the case of a will call.

• Presales offer an interesting possibility to purchase tickets before the public on-sale. We invite you to check out the Presales section for more details.
• The sale system always offers you the best available tickets at the moment you make your purchase. Particularly in an on-sale context, if you reject the seat offer and try a new search, it’s possible that the system will offer you seats further from the stage. 
• In the hours before the show, it’s possible that the producers will release tickets. For more details, check out the Ticket Release section.

The Place Bell and evenko strongly advise against buying tickets from resellers or from a third party

The Place Bell and evenko strongly advise against buying tickets from an unauthorized reseller. We only guarantee the validity of tickets that are purchased at the official box offices or from authorized vendors (e.g. some fan clubs will sell tickets and/or VIP packages themselves).

It’s impossible for us to determine the validity of a ticket purchased from an unauthorized reseller (street resellers [“scalpers”], classified ad websites) before the event. The validity will be confirmed at the door, at the moment of the event.

If you have any questions or doubt about this, feel free to contact us at 1 855 219-0576.

We indicate that seats offer a “partially obstructed view” or a “limited view” when a technical object could be blocking part of the stage. We can’t guarantee the view you will have of the stage. 

For evenko events: they can be reached at venteauxgroupes@evenko.ca or at 514-925-2561/1-866-365-7469. You can also click on the following link evenko.ca for more information on each event.

For Laval Rocket games: they can be reached at groupes@rocketlaval.com or at 1-855-595-2200. You can also click on the following link rocketlaval.com for more details. Please note that some events don't offer group sales.

Please note that some events don’t offer group sales.

The accepted credit cards are: Visa, MasterCard and American Express. 

Debit cards with a credit card logo are also accepted.

It’s important to note that only the credit card holder is authorized to purchase tickets with his credit card. 

The Place Bell includes spaces exclusively reserved for our wheelchair patrons and their accompanying person. Those spaces are located on level 100, row O, and are directly accessible by the doors at street level, for safety and accessibility reasons in case of emergency. For those spaces there is a purchase limit of one accompanying ticket per wheelchair patron.

Please note that the Place Bell is not a partner of the Companion Leisure Card (CAL).

We recommend that you carefully check your order before proceeding with the payment, because no exchange or refund will be accepted following your purchase.

CANCELLED

In the case of a cancelled event, evenko commits to inform you about it as soon as possible. Refunds will be made automatically on the credit card that was used during the purchase and will appear on your credit card account in the 30 business days following the cancellation of the event. For purchases made in person (cash or debit), we invite you to go to the point of sale for a refund.

Please note that the method of payment used for the refund will be the same as the method of payment during the purchase.

POSTPONED

If an event is postponed, evenko commits to inform you about it as soon as possible. We invite you to keep your ticket since it will be valid at the new date of the event. 

For more details, don’t hesitate to contact us at 1-855-595-2200.

WEATHER CONDITIONS 

We don’t cancel events because of weather conditions.

Your phone is your ticket. No ticket will be sent via email. You can access your tickets from your client account.

Please note that screenshots as well as photos and printouts of the mobile ticket will not be accepted.

Need help accessing your tickets? 1-877-668-8269

It is forbidden for Place Bell clients to park their vehicle in the Brault and Martineau parking lot.

To see the floor plan and places reserved for people with reduced mobility, CLICK HERE.

The Place Bell proudly offers a variety of seating options for people with reduced mobility.

Please note that each reduced mobility ticket can be paired with a maximum of one companion ticket.

Unless otherwise noted, the Place Bell's doors generally open 1 hour before the beginning of an event. The time on your ticket prevails.

Please note for Laval Rocket games, doors will open 1.5 hours prior to game time (giving access to the hallways, concessions, gift shop and restrooms) but access to seats will begin 1 hour before game time.

In accordance with Place Bell security policies, backpacks or items larger than a handbag or a briefcase will not be allowed into Place Bell nor held in consignment.

Please note that every person will be frisked at the entrances. As such, we recommend that you plan to arrive in advance since those frisks can slow down the speed at which people have access to the venue.

Please note that after undergoing a security check, you won’t be able to leave and re-enter the premises.

For shows and other events, it’s impossible to know in advance how long each artist will remain on stage and how long the show will last. The length of the show is entirely at the discretion of the headlining artist and is subject to change without notice by the producers of the show. We recommend that you show up at the time on your ticket to be sure not to miss anything!

Also, please note that the guest artists or the “opening act” of a show are always subject to change. Your ticket is valid for the headlining artist; we won’t issue any refund in the case of a change of guest artists.

Unless otherwise instructed by the producers of the show, posters are not allowed inside Place Bell.

Evenko can’t request autographs from the artists and no autograph session is scheduled during a show. Furthermore, it’s not possible to meet an artist unless otherwise noted by the producers of the show. Some artists sell VIP packages including a meet & greet and an autograph session; we invite you to check if this possibility is available for the event of your choice.

Unless you have an authorization from the producer, cameras, camcorders, GoPros and all other video devices are forbidden.

In general, non-professional cameras are authorized during events at Place Bell. Please note that this policy is subject to change according to the directives issued by the producers of the event and that the directive on the ticket prevails.

It is strictly forbidden to bring a professional camera (with a detachable and/or more than 2-inch lens), otherwise it will be confiscated.

Unless otherwise instructed by the producers of the show, you will be able to enter the venue if you’re late. However, please note that in order to enhance the experience of their fans, some artists ask us not to authorize latecomers to get to their seats. They will have to do so at the time scheduled for that.

Warning: some VIP packages are governed by strict rules of punctuality. If you have purchased a VIP package, we invite you to carefully check its terms and conditions.

Please note that we offer no refund, either partial or complete, to latecomers.

evenko receives many sponsorship requests and we are sensitive to every one of them. For that reason, it’s difficult to respond positively to all of them. However, be assured that your request will be read attentively. Please note that only the selected requests will be contacted.

Requests must be submitted by email to the following address: info@evenko.ca

Warning! Extreme lighting used during some of our shows could trigger seizures for people with photosensitive epilepsy.

To discover the different possible configurations that Place Bell can take for our events, CLICK HERE.

The “general admission” mention means that there aren’t any seats. The people who have bought tickets with the “general admission” mention will be able to enter the venue on a “first come, first served” basis and will be standing up during the whole show. The seat numbers indicated on the tickets are for inventory purposes and have no consequences on the night of the show.

The Laval Tricolore Sports store is now closed for the summer months.
For all questions, please contact 514-989-2836.